GibberLockGibberLock / Support
GibberLock support
Learn how to send your first message, share a key set and troubleshoot decryption.
How do I send my first message?
Unlock the vault, select a key set and type your message in the plaintext field. Encrypt it, then copy the encrypted output. Send that text, not the original message.
What does the recipient need?
Both of you need the same key set. Export it as a protected key package for the recipient to import. Share the passphrase through a different channel, not alongside the package. To decrypt, paste the entire encrypted message.
Why won’t my message decrypt?
GibberLock rejects messages that fail its authentication check. Make sure you selected the right key set and copied the entire encrypted text. Try again with a new, non-confidential test message.
How do I back up my key sets?
Use Settings to back up your local vault and restore it later. To share just one key set, export that set instead. You can lock the vault manually or set it to lock automatically.
I forgot my vault password
The vault password cannot be recovered. Creating a new, empty vault does not unlock the old one. Do not delete your existing vault or backup while troubleshooting.
How do I report a problem?
Include your GibberLock and Windows versions, what you were trying to do and the error message. Do not send passwords, key packages, vault backups or confidential messages.
Email support
Contact: szabi@movieaccountant.com.